This facility has transitioned adult in custody visitation to a new video-only system provided by TELMATE. The new visitation schedule has expanded to allow more visits at more times.
On-site (LOCAL): Visitors may visit using the TELMATE video tablets in the NORCOR Administration lobby.
Remote: From anywhere over the web. Remote (off-site) video visiting is available to friends, family, and others using a web browser. Video visits may be conducted from any computer with high-speed Internet, a webcam, microphone and speakers or any android device. There is no limit to the number of remote visits, and they may be scheduled on a first-come-first-serve basis.
To schedule a video visitation you must first create a Telmate login. You can create your login at www.gettingout.com or use the TELMATE Kiosk in the facility lobby. Once your login is created on the Telmate KIOSK or online, you may proceed to a Telmate Tablet in the admin lobby to schedule a visit. Double-tap either of the visitation tablets to activate then. Login using your Telmate account information, either your phone number & Telmate 6 digit pin# OR an email address with password.
You will have the option to select a previously scheduled visit or "VISIT NOW".
If you wish to utilize an adult in custody’s Free visiting time, you must choose that the adult in custody pay for the visit. The adult in custody can then apply the free minutes toward your visit if they choose.
If you wish to pay for a video visitation, you must have funds on your verified Friends & Family phone number/account to pay for the visit prior to scheduling.
Available visiting times may vary throughout the facility, depending on classification and housing unit. If an adult in custody is in a segregation unit (300 or 700 block) you will need to notify NORCOR Staff at least TWO HOURS prior to the scheduled visitation to ensure the adult in custody you wish to visit is out for the visitation.
Adults in custody are responsible for communicating their allowed visit times to prospective visitors. Adults in custody will not be permitted to visit during their lockdown time.
For all free visits, and all onsite/local visits, visitors must be present in the jail lobby visitation area 5 minutes before their scheduled visit. Adults in custody visit using a video Tablets in their housing unit.
If you do not appear for an adult in custody scheduled free visit, the visit will expire and there will be no charge, or loss of minutes.
Minors: Minors are allowed to visit as long as they are accompanied by their own parent or legal guardian, and as long as there are no restrictions per court or DHS. Minors are not permitted to register for visitation.
(Please note that an adult in custody must confirm all visits in order for them to occur.)